Shipping Policy
Thank you for choosing to shop with us. We are committed to providing a reliable and transparent shipping experience for all customers.
Shipping Options
We currently offer the following shipping options:
🚀 Express Shipping
Estimated delivery time: 5–8 Business Days
Shipping Fee: €8.99
📦 Standard Shipping
Estimated delivery time: 7–14 Business Days
Shipping Fee: €5.99
🎁 Free Shipping
Estimated delivery time: 7–14 Business Days
Shipping Fee: €0
Available on orders over €60
Available shipping methods and applicable delivery estimates will be displayed at checkout.
Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Please note that processing times may be slightly extended during holidays, peak shopping periods, or promotional events.
Estimated Delivery Time
Express Shipping: 5–8 Business Days
Standard Shipping: 7–14 Business Days
Free Shipping: 7–14 Business Days for orders over €60
Delivery times are estimates and are calculated from the date your order is shipped. Actual delivery times may vary depending on the destination and carrier.
Delays may occasionally occur due to circumstances beyond our control, including customs procedures, severe weather, public holidays, carrier disruptions, or other unforeseen circumstances.
Order Tracking
Tracking information is provided for all shipped orders.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and relevant shipment details.
Please allow some time for tracking information to become available after your order has been dispatched.
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
Order Cancellation
Orders may be canceled within 24 hours of purchase without penalty, provided that the order has not already been processed or shipped.
To request a cancellation, please contact our customer support team as soon as possible:
📧 gloria68986@outlook.com
Please use “Order Cancellation” as the email subject line and include your order number.
Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return Policy for further assistance.
Incorrect Shipping Address
Please carefully review your shipping information before completing your order.
If you entered an incorrect or incomplete shipping address, please contact us as soon as possible:
📧 gloria68986@outlook.com
We can usually update shipping information within 24 hours before shipment, provided that the order has not already been processed or dispatched.
Once an order has been shipped, we may be unable to change the delivery address.
Damaged or Defective Items
We carefully package all orders before shipment. However, if your order arrives damaged or defective, please contact us as soon as possible after delivery.
To help us resolve the issue efficiently, please provide:
- Your order number
- Photos clearly showing the damaged or defective item
- Photos of the packaging, if applicable
After reviewing the information provided, we will assist you with an appropriate resolution, which may include a replacement, refund, or other applicable solution.
Delivery Issues
If your tracking information shows that your package has been delivered but you have not received it, please contact us promptly so that we can assist you in checking the shipment status.
If a package is returned to us because of an incorrect address, failed delivery attempt, or failure to collect the package, additional shipping arrangements may be required before the order can be resent.
Customs and Import Duties
Depending on the destination country and applicable regulations, certain orders may be subject to customs procedures, import duties, taxes, or other charges.
Any applicable customs duties, taxes, or fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.
Need Additional Help?
If you have any questions regarding shipping, tracking, delivery, or your order, our customer support team is happy to assist you.
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
📧 Email: gloria68986@outlook.com